Terms of service
These Terms govern your use of Trace. By creating an account or using the service, you agree to them. If you're accepting on behalf of a business, you confirm you're authorised to bind it.
1. Who we are
Trace is provided by Sreejith Vijaya Mandiram trading as Trace (ABN 41 422 354 243) of 2/8 Swan Avenue, Strathfield NSW 2135, Australia ("Trace", "we", "us"). You can reach us at hello@withtrace.io.
2. The service
Trace is a software platform for property professionals, provided through our web application and any Trace mobile app or browser extension we make available (together, the "Service"). The Service uses artificial intelligence technology to review, analyse, and summarise property-related documents — including, but not limited to, contracts of sale, building reports and pest reports — and to compile property-specific data outputs. It helps you organise deals, run document-based due diligence with AI assistance, use property calculators, and share deal information with people you invite. These Terms apply however you access the Service. We may add, change or improve features over time. We won't materially cut back the core features you're paying for during a paid period without letting you know first.
3. Your account
3.1 By accessing or using the Site or the Service, creating an account, or agreeing to these Terms, you agree to be bound by them. If you do not agree, you must not access or use the Service.
3.2 You are responsible for your account and login details, for keeping them secure, and for everything done under your account. Tell us promptly at security@withtrace.io if you think someone has accessed your account without permission. You must give accurate account information and keep it up to date. We may suspend or terminate accounts that provide false information, breach these Terms, or are used in a manner that risks harm to us, other users, or third parties.
3.3 The Service is intended for use by buyer's agents, real estate agents and related property industry professionals operating in Australia. We may, at our discretion, restrict access for other categories of users.
3.4 You warrant that you are at least 18 years old and capable of forming a legally binding contract to use the Service.
3.5 If you are using the Service on behalf of a company, agency, or other entity, you represent and warrant that you have authority to bind that entity, and "you" also refers to that entity.
4. Fees and subscription
4.1 Fees for the Service are set out on the Site, in your applicable order form or subscription agreement. If your plan is paid, you agree to pay the fees for your chosen plan. Fees are payable in accordance with the payment terms specified at sign-up. Subscriptions renew for successive periods unless cancelled before the next renewal. We may suspend access for overdue amounts. We'll give you reasonable notice before any price change; if you don't accept it, you can cancel before it takes effect. Fees are quoted in Australian dollars and are stated inclusive of GST, where GST applies.
5. Trace is a tool, not advice
This is important, so please read it.
5.1 Trace is software. It records, organises and analyses information so that you — a professional responsible for your own work — can review it and decide what to do. Nothing Trace produces is legal, financial, credit, tax, valuation, building or investment advice, and nothing in it is a recommendation to buy, not buy, or transact in any property or product. Trace is not a licensed adviser and is not a substitute for one.
5.2 Trace is a productivity tool. Trace uses proprietary, non-public artificial intelligence software to generate summaries, extracts, flags, and property-specific data reports ("Outputs") based on documents and information you provide to us. The Outputs are provided as an informational and productivity tool only.
5.3 Trace is not professional advice. The platform's financial viability metrics, predictive software models, automated property reports and any Outputs do not constitute professional financial, legal, conveyancing, or other professional advice. The Service is not a substitute for independent review of underlying source documents by a qualified professional (including a solicitor, conveyancer, licensed builder, pest inspector or other professional). The Service should not be relied upon as the sole basis for any decision to buy, sell, lease, finance or otherwise deal with property.
5.4 Automated decision making. Trace uses automated decision-making, which embeds a transparent disclosure framework. You acknowledge and agree to the use of automated algorithms.
5.5 AI features are assistants, not authorities. Some features use AI to read documents you submit and produce candidate findings — extracted facts, observations and suggested questions — for you to review. AI Outputs can be incomplete, out of date or wrong, and the absence of a finding is not an assurance that nothing is there. You must review AI Outputs yourself before relying on them, advising a client, or sharing them with anyone.
5.6 AI limitations. AI and machine learning technologies have inherent limitations. The Outputs may contain errors, omissions or misinterpretations, or fail to identify material terms, defects, risks or issues contained in the source documents. You are solely responsible for independently verifying any Output against the source documents before relying on it or providing it to a client or third party. We do not warrant that the Service will identify every clause, defect, risk, encumbrance or issue present in any source document, or that any property data provided is complete, current or accurate.
5.7 Calculators are estimates. Any calculator does arithmetic on the figures you enter, using stated assumptions. Outputs are estimates for discussion only — not financial, credit or tax advice, and not a recommendation about any property or loan.
5.8 You stay responsible. Trace does not make you legally compliant with any law and does not discharge any obligation you have. You remain responsible for your own professional, legal and regulatory obligations and for the decisions and advice you give your clients.
5.9 Risk. You acknowledge that you use the Outputs entirely at your own risk, and that you retain full professional responsibility for advice or representations you make to your own clients.
6. Acceptable use
6.1 You agree to use Trace lawfully and only for its intended purpose. You must not: resell or sublicense the Service except through the sharing features we provide; reverse engineer, scrape or bulk-extract the platform except as the law allows; upload malicious code or infringing content; probe our security other than by reporting issues to security@withtrace.io; or use the Service to build a competing product. You must hold any licences your own business requires, and you must not present Trace's Outputs to anyone as advice from Trace, or as a certification, guarantee or clearance.
7. Sharing and invited participants
7.1 Trace lets you invite others (for example your clients, solicitors or inspectors) into deal-specific areas and choose what they can see. You decide whom to invite, what to share, and when to remove access, and you're responsible for those choices. Trace is not a party to any engagement between you and the people you invite or your clients, and we don't review or verify content you or they put in.
7.2 People you invite access those areas under a short access notice we show them when they enter (set out in our Disclaimers). They aren't our customers and don't pay us, and their access lasts only while you allow it. By inviting or sharing information with third parties, you remain liable for any information shared with third parties.
8. Use of your data
8.1 You own your data. As between us, you own the content you put into Trace. You warrant that you have all necessary rights, consents and authority to upload and permit us to process any documents, files and data you upload to the Service, including any third-party information. You grant us a licence to use your data that we need to host, store, process, back up and display it, and to pass it to the providers listed in our Privacy Policy, solely to provide, secure, support and improve the Service and to do what you direct through the Service (such as sharing content with someone you invite), or as required by law. We may use de-identified or aggregated data derived from any documents, files or data you provide ("source documents") for analytics, service improvement, and model performance evaluation, provided this does not identify you, your clients or any individual.
8.2 We don't sell your data, and we don't use the personal information of your clients to market to them. How we handle personal information is set out in our Privacy Policy and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which form part of these Terms.
8.3 Export and deletion. While your subscription is active you can export your data through the Service. After your account ends, you can ask us to delete your data and we will — except where we're required by law to retain particular categories of records for a minimum period, or need data to resolve a dispute. Where a minimum retention period applies to a category of records, we keep those records for that period and then delete them. We keep routine backups for a limited period before they're overwritten.
8.4 Security. We take reasonable technical and organisational measures to protect your data. No system is perfectly secure, but if a data breach affects you, we'll act in line with our legal obligations, including notifying you and the regulator where required.
9. Availability
9.1 We aim to keep Trace available but don't promise it will be uninterrupted or error-free. We may take it down for maintenance, and we rely on third-party infrastructure. Features marked beta or preview are provided for evaluation and may change or be withdrawn.
10. Overseas data storage and processing
10.1 You acknowledge and agree that in providing the Service, your data may be transmitted to, stored and processed on servers or by AI infrastructure located outside of Australia, including the United States and Germany.
10.2 Your data may be subject to foreign sovereignty disclosure. We have taken reasonable steps to ensure overseas AI or cloud hosting providers are configured with Zero Data Retention (ZDR) or privacy blocks so they do not independently consume your data. We have also taken reasonable steps consistent with Australian Privacy Principle 8 to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, including through contractual safeguards. However, you acknowledge that overseas recipients may not be subject to Australian privacy law directly, and that mechanisms for enforcing privacy protections in some overseas jurisdictions may differ from those available in Australia. If your data contains personal information about third parties named in a contract or inspection report, or that of your clients, you are responsible for ensuring you have an appropriate and lawful basis and, where required, notice or consent to upload that information for processing — including overseas processing — in accordance with the Privacy Act.
10.3 We implement reasonable technical and organisational security measures to protect data but cannot guarantee absolute security of data transmitted over the internet.
11. Intellectual property
11.1 All rights, title, and interest in the Site, the Service, the underlying AI software models, algorithms, and all associated intellectual property (excluding your data) are and remain our exclusive property or that of our licensors. We own the Trace platform and everything in it except your data — including its software, design, and the rules and content behind its analysis. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service and Outputs during your subscription. You keep all rights in your data.
11.2 You do not own the underlying data structures, metadata, or system intelligence used to create any reports generated by us. We retain all copyright and intellectual property in any property and transaction metrics or system intelligence used to create any reports generated by us.
12. Liability
12.1 Consumer guarantees. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or other law that can't lawfully be excluded. This section applies subject to those rights.
12.2 Our guarantee. We warrant that we'll provide the Service with due care and skill. Where the law allows us to limit liability for failing a non-excludable consumer guarantee, our liability is limited to re-supplying the Service or paying the cost of re-supply.
12.3 Limits. To the maximum extent permitted by law, and subject to clause 12.1, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
12.4 Consequential loss. To the maximum extent permitted by law, we exclude all liability for indirect, consequential, special or punitive loss or damage, including indirect or consequential loss, or for loss of profit, revenue, goodwill or data arising from your use of the Service or reliance on any Output.
12.5 By use of the Site or the Service, you agree that our liability is limited to the maximum extent permitted by the Australian Consumer Law regarding predictive algorithmic performance, data at rest, and third-party partner benefits.
12.6 Without limiting the above, we are not liable for any loss or damage arising from:
— errors, omissions, or inaccuracies in Outputs generated by AI;
— decisions made or advice given by you or your clients in reliance on Outputs without independent verification against source documents;
— unavailability or interruption of the Service; or
— unauthorised access to your account resulting from your failure to safeguard credentials.
12.7 Your responsibility. Because Trace is a tool and not advice (section 5), we're not liable for decisions you make, or advice you give, in reliance on the Service's Output.
13. Indemnity
13.1 You indemnify us against any loss, damage, cost, or expense (including legal costs) arising from a claim by a third party resulting from:
— your breach of these Terms;
— source data you upload, including any breach of a third party's rights or privacy; or
— your use of Outputs in a manner inconsistent with these Terms.
14. Term and termination
14.1 We may suspend or terminate your access to the Service at any time for breach of these Terms, non-payment, or where we reasonably believe your use poses a risk to us, other users, or third parties.
14.2 You may terminate your account at any time in accordance with your subscription terms or by cancelling your subscription.
14.3 On termination, your right to use the Service stops. Section 8.3 covers deletion of your data, and any sections meant to survive (including 5, 8, 11, 12, 13 and 16) do.
15. Changes to these Terms
15.1 We may update these Terms. If a change materially affects you, we'll give you reasonable notice (for example by email or in the app) before it takes effect. Continuing to use Trace after that means you accept the change; if you don't accept the change, you can stop using the Service and cancel your subscription.
16. Governing law & jurisdiction
16.1 These Terms are governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of that State.
17. General
17.1 Entire agreement. These Terms, together with our Privacy Policy and any applicable order form or subscription agreement, constitute the entire agreement between you and us regarding the Service.
17.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.
17.3 No waiver. Failure to enforce a provision is not a waiver of our right to do so later.
17.4 Assignment. You may not assign or transfer your rights under these Terms without our consent.
17.5 Notices. Notices to us should be sent to hello@withtrace.io. Notices to you may be sent to the email address associated with your account.
This page does not constitute legal advice.