The report that reached the client before you did
Your client calls: "Did the inspector get back to you on the building and pest?" You're about to say you'll check and call back — except when you open the deal, the report's already sitting on their page. The inspector released it from their own lane twenty minutes ago. You haven't even read it yet.
You're not the relay anymore — you're the second voice
The client's page has a section headed From your building & pest inspector, and another headed From your solicitor. Whatever either of them releases — a report, a comment, a document — lands there the moment they release it, whether or not you've published a word of your own DD summary yet. You still get to add your own note alongside the inspector's, so your read on it isn't missing. But the client isn't waiting on you to notice it, decide how to phrase it, and forward it. They're just reading it.
The client isn't waiting on you to notice it, decide how to phrase it, and forward it. They're just reading it.
What the old way costs — especially later
The old way, the client hears about a finding when you get around to telling them, which is fine mid-deal — a day's delay rarely matters. It matters more later. A year on, a client wants to know what the solicitor actually flagged about an easement, or whether the inspector's report mentioned the fence line, and the honest answer is buried across whichever emails, texts and phone notes survived that deal, yours and theirs both.
Finding it means reconstructing a conversation from fragments, and admitting when a fragment's gone. Sometimes it's twenty minutes. Sometimes the thing they're asking about was never written down anywhere retrievable, and you're both stuck with memory.
What changes — the record's already built, not reconstructed
Everything either party releases stays on that page — not a status summary of it, the actual comment, the actual report, attributed to whoever sent it, timestamped. Your own DD summary updates the same way once you publish it, live from that point on. A year after settlement, the answer to "what did the solicitor say about that" isn't a search. It's the same page, still there.
We're building this with a small first group of buyer's agents, not shipping it at everyone at once. If you've ever had to go digging for what you told a client eight months ago, we'd like to talk to you.
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